Back to overview
Degraded

Authentication Degraded Service

Nov 18, 2025 at 03:53pm UTC
Affected services
Phaselab Product - US Region
Phaselab Product - UK Region

Resolved
Nov 18, 2025 at 05:31pm UTC

Our authentication provider is now fully operational again and we are no longer seeing login issues in our application.

Updated
Nov 18, 2025 at 04:22pm UTC

The upstream issue with our authentication provider has resolved and we're seeing login functionality recovering across all customer tenants. We'll continue to observe this recovery and confirm the all clear in 15 minutes.

Created
Nov 18, 2025 at 03:53pm UTC

Some users may be unable to login to the product currently. We are actively investigating, but believe this is related to an outage with our authentication service provider, detailed here: https://status.auth0.com/incidents/hdwf387t3nx7