Incidents and maintenance reported on status page for Phaselab, Inc https://status.phaselab.co/ https://d1lppblt9t2x15.cloudfront.net/logos/f02338e23c10b19ca4c0cf956760e587.png https://status.phaselab.co/ en https://status.phaselab.co/incident/1062844 Mon, 14 Sep 2026 13:15:00 -0000 https://status.phaselab.co/incident/1062844#6f0d50d533147e9d7869c3cd86ff3144e4f71f0fe6e58bc4086a0e42576699bb Incident We have deployed a fix and the issue is resolved. https://status.phaselab.co/incident/1062844 Mon, 14 Sep 2026 13:04:00 -0000 https://status.phaselab.co/incident/1062844#e5b293985503ef2f5d5d0339a8a88a467d1917e9a069659fe0096b0891932ea2 Incident We have deployed a permanent fix and are monitoring rollout. Customers are reporting improved loading performance. https://status.phaselab.co/incident/1062844 Mon, 14 Sep 2026 12:51:00 -0000 https://status.phaselab.co/incident/1062844#4e15870309c9fc73713135fcbaf219e2a5f014aea62b6e3ea340beaa97da874f Incident We have identified the root cause and have mitigated impact. We are starting to see improved peroformance but are working on a permanent fix which should go live shortly. https://status.phaselab.co/incident/1062844 Mon, 14 Sep 2026 12:35:00 -0000 https://status.phaselab.co/incident/1062844#172ba7511e9bd491fe23080bd3950c5a334c2bb904e099b4b95a88aba89032ef Incident We are currently investigating reports of slow load times for customers hosted in the UK (eu-west-2) region. https://status.phaselab.co/incident/980502 Mon, 27 Jul 2026 14:39:00 -0000 https://status.phaselab.co/incident/980502#1e2b54d34e2a97f42faf3209a221741ffd77e13b3de8208b21a37b61d7314eb5 Incident UPDATE 2: This has now been fully resolved. We are continuing to monitor. UPDATE 1: The fix has been deployed and we are seeing improved stability across the fleet. We are monitoring to ensure all clients stabilize. We are currently investigating reports of documents failing to display in the product. We have identified a root cause and are in the process of deploying a fix. https://status.phaselab.co/incident/769413 Tue, 18 Nov 2025 17:31:00 -0000 https://status.phaselab.co/incident/769413#ca71023c3c7ee83a3003399d3d530c52faac5b1820d2b94e52ba83d2be7765cf Incident Our authentication provider is now fully operational again and we are no longer seeing login issues in our application. https://status.phaselab.co/incident/769413 Tue, 18 Nov 2025 16:22:00 -0000 https://status.phaselab.co/incident/769413#c1a3c0958bd545a7bede654563caecfa5fac3469a69a0534788b878173e1abd0 Incident The upstream issue with our authentication provider has resolved and we're seeing login functionality recovering across all customer tenants. We'll continue to observe this recovery and confirm the all clear in 15 minutes. https://status.phaselab.co/incident/769413 Tue, 18 Nov 2025 15:53:00 -0000 https://status.phaselab.co/incident/769413#5d943df58bdeeee5b3aa934913efc9f002c986ed66b2e86d8a3a79f12f384d8c Incident Some users may be unable to login to the product currently. We are actively investigating, but believe this is related to an outage with our authentication service provider, detailed here: https://status.auth0.com/incidents/hdwf387t3nx7 https://status.phaselab.co/incident/516907 Fri, 21 Feb 2025 20:56:00 -0000 https://status.phaselab.co/incident/516907#11b69cffe5d7ec558be54c1a27cca9c98e5d1de205b73b1d9840fa07140ae852 Incident This issue has been resolved and all tenants are now fully available. https://status.phaselab.co/incident/516907 Fri, 21 Feb 2025 20:00:00 -0000 https://status.phaselab.co/incident/516907#3c4b8e02c83d9fbd4db85aec2554dd9370d98c017ed5cd16b5b3bceed6e1bfab Incident During routine server maintenance, a server configuration change was misapplied, causing some customer tenants to experience downtime. We are currently working to bring all customer tenants back online.